Privacy Policy

The terms “We” / “Us” / “Our”/ “Company” individually and collectively refer to Aviserv Airport Services India Pvt Ltd. and the terms “You” / “Your” / “Yourself” refer to the users.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the InformationTechnology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronicdocuments / records in various statutes as amended by the information Technology Act, 2000. This PrivacyPolicy does not require any physical, electronic or digital signature.

This Privacy Policy is a legally binding document between you and Aviserv Airport Services India Pvt Ltd. The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the “I accept” tab or by use of the website or by other means) and will govern the relationship between you and Aviserv Airport Services India Pvt Ltd for your use of the website “aviserv.co”.

This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website. By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

USER INFORMATION

To avail certain services on our Websites, users are required to provide certaininformation for the registrationprocess namely: – a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details, g) medical records and history, h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.

All required information is service dependent and we may use the above said user information to, maintain,protect, and improve its services (including advertising services) and for developing new services. Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

COOKIES

To improve the responsiveness of the sites for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.

LINKS TO THE OTHER SITES

Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.

INFORMATION SHARING

We share the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:

(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.

(b) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

INFORMATION SECURITY

We take appropriate security measures to protect against unauthorized access to, orunauthorized alteration,disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
However, the internet is an ever evolving medium. We may change our Privacy Policy from time to time toincorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

Grievance Redressal

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment orbreach of these terms shall be immediately informed to the designated Grievance Officer as mentionedbelow via in writing or through email signed with the electronic signature to

(“Grievance Officer”).
www.aviserv.co
Aviserv Airport Services India Private Limited
Email: reservation@aviserv.co
Phone no :+918369546778

Terms of Use

This page (together with the documents referred to on it) tells you the terms and conditions on which you, the individual or corporate user (‘you’), may make use of our website ‘Website’) and the online booking engine (the ‘Booking Engine’) contained on the Website.

Please read these terms and conditions carefully before you start to use the Website. By using the Website, you indicate that you accept (unconditionally and irrevocably) these terms and conditions on behalf of yourself and/orany sub-user authorized by you to use the Website under your corporate account and password, and that you and they agree to abide by them. If you do not agree to these terms and conditions, please refrain from using the Website and the Booking Engine.

Your Account

You are responsible for maintaining the confidentiality of your individual or corporate account login and password and for preventing unauthorized access to your account. You agree to accept responsibility for all activities that occur under your password and corporate account. You must take all necessary steps to restrict access to the Website and to your password only to sub-users authorized by you and you should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. We reserve the right to refuse access to the Website and/or the Booking Engine, terminate/disable accounts, remove or edit content, or cancel bookings made through the Booking Engine at our discretion.

Access

We will do our utmost to ensure that availability of the Booking Engine and the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed, and we reserve the right to withdraw or amend access to the Booking Engine on the Website without notice. Your access to the Website or the Booking Engine may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. For the avoidance of doubt, we will not be liable if for any reason our Website or the Booking Engine is unavailable at any time or period.

Acceptable Use

We grant you a limited licence to access and make use of this Website and the Booking Engine for the purpose of making bookings for Aviserv services in Mumbai, Hyderabad and Ahmedabad and for services with our legal & registered partners in London Heathrow Airport (LHR); Dubai International Airport (DXB); Al Maktoum International (DWC); Bahrain (BAH); and Delhi (DEL), but not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This licence does not include any derivative use of this Website or the Booking Engine or its contents; any downloading or copying of account information; or any use of data mining, robots, or similar data gathering and extraction tools.

This Website and the Booking Engine or any portion of this Website or the Booking Engine may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any, logo, or other proprietary information (including images, text, page layout, or form) of RVPL without our express written consent. You may not use any meta tags or any other “hidden text” utilizing AASIPL’s or any other member of its group or partners names or trademarks without our express written consent. Any unauthorized use terminates the permission or license granted by us.

If you wish to make any use of material on our Website or referenced in the Booking Engine other than as set out above, please address your request to: reservation@aviserv.co

Your conduct

You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not AASIPL, are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.You understand that you, and not AASIPL, are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.

You must not use the Website for any of the following:

for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”
to cause annoyance, inconvenience or needless anxiety.
in any way that breaches any applicable local, national or international law or regulation.
for the purpose of harming or attempting to harm minors in any way.
to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our Website in contravention of the provisions of these terms and conditions.
Not to access without authority, interfere with, damage or disrupt:
any part of our Website or the Booking Engine;any equipment or network on which our Website or Booking Engine is stored;any software used in the provision of our Website or the Booking Engine; orany equipment or network or software owned or used by any third party.

We will determine, in our discretion, whether there has been a breach of these terms and conditions through your use of our Website or the Booking Engine. When a breach has occurred, we may take such action as we deem appropriate.

Failure to comply with the terms and conditions constitutes a material breach and may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our Website and Booking Engine.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action as we deem necessary against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to a breach of these terms and conditions. The actions described above are not limited, and we may take any other action we reasonably deem appropriate.

Electronic communications

When you visit the Website or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Website and the Booking Engine, and in the material published on the Website and in the Booking Engine. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off copies, and may download extracts, of any page(s) from our Website or the Booking Engine for your reference and you may draw the attention of others within your organisation to material posted on our Website.
You may print off copies, and may download extracts, of any page(s) from our Website or the Booking Engine for your reference and you may draw the attention of others within your organisation to material posted on our Website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged. If you or any sub-user authorised by you print off, copy or download any part of our Website or use the Booking Engine in breach of these terms and conditions, your right to use our Website and the Booking Engine will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
You do not, by using the Website or the Booking Engine, acquire any ownership or other rights to any content or other materials contained on or accessible through the Website or the Booking Engine. Reliance on Information Posted

Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. In particular, content that refers to city attractions, tours, hotel accommodation, restaurants and other services is the property of and supplied by third parties that are not under our control. We do not verify or guarantee the accuracy of information that we receive from such third parties and all information, prices and availability set out on our Website or referenced through the Booking Engine are subject to change without notice.

We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by you, or by anyone who may be informed of any of its contents. Changes to Website/Booking Engine

We aim to update our Website regularly, and may change the content at any time. If the need arises, we may suspend access to our Website or the Booking Engine, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.

We may revise these terms and conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on our Website.

Liability

The material displayed on our Website AND Booking Engine is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and thirdparties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity Any liability for any direct, indirect or consequential loss or damage incurred by you in connection with our Website or in connection with the use, inability to use, or results of the use of our Booking Engine, any websites linked to it and any materials posted on it, including, without limitation any liability for:

loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Links

We may also provide links on our Website to the websites of other companies, whether affiliated with us or not. Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
We cannot give any undertaking, that products or services that you purchase from third party sellers through our Website or the Booking Engine, or from companies to whose website we have provided a link on our Website, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third-party seller.

Use of Booking Engine

Bookings made by you through our Website using the Booking Engine are governed by these terms and conditions andif you are a corporate user, the AASIPL services Corporate Membership Scheme Terms and Conditions (the “Booking Conditions”); can be viewed based on your login id. If you are an individual user, the AASIPL services Conditions of Contract (the “Conditions of Contract”)
You must read the Booking Conditions or the Conditions of Contract (as appropriate) and click the “I agree to all terms and conditions” button prior to using the AASIPL Services. If you fail to click the button and continue to use the AASIPL services, you will be deemed to have accepted the Booking Conditions on behalf of yourself and any person for whom you have made a booking.

In the event that your Corporate Membership of AASIPL services expires or is terminated for any reason, your Website access and password will be deactivated on the effective date of such expiry or termination.
Use of Credit Card

We accept major credit cards issued in the country of departure of your flight and a few other selected countries as specified during the booking process. Your credit card will be debited when you click on the Confirm button. The credit card must be in the name of one of the passengers traveling and the same card must be carried at the of travel as it may be required for verification and/or obtaining signature on a credit card charge form.
AASIPL services Voucher Delivery Upon completion of the payment process through the Booking Engine, a AASIPL services Voucher will be sent to you on the email address provided at the time of booking. Data Protection Where you input data into the Booking Engine on behalf of someone else, you confirm that you have obtained their consent to do so, and that they have not objected to the uses of their personal information for the purpose of a booking made through the Booking Engine. You also confirm that, in relation to any personal or other details relating to your employees or customers or their families in your possession you shall, at all times, process such data in compliance with any applicable data protection legislation in your country. Please view the AASIPL Group privacy policy which sets out how we use and handle personal information.
You agree to indemnify us for any costs, liabilities and losses whatsoever incurred by us arising out of any action or inaction by you that result in us being in breach of any provisions of applicable data protection legislation in your country.

Entire Agreement

These terms and conditions and the Booking Conditions and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between us,whether oral or in writing.

Jurisdiction and Applicable Law

These terms and conditions are governed by the law of and applicable in the state of Maharashtra. The Maharashtra high courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our Website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.